Delivery and Returns Policy
Guarantee And Returns Policy
We always stand by the quality and safety of the products we supply and the service we offer. If you’re not completely satisfied, please tell us about it so that we can put the situation right and do better next time! You can return an unused product to us within 28 days for a refund provided it is in a resalable condition – we charge a £5 processing fee for returned items and we do not refund the cost of postage and packaging that you have paid.
We will endeavour to replace or exchange any items that are defective within the first year. When returning a product, please contact us to confirm exact details by emailing contact@plasmacar.org.uk. Please tell us the reason you are returning the product, as this really helps us to improve our service to you. We recommend you obtain a Certificate of Posting from the Post Office when returning items to us, to insure you against lost post.
If you are returning an item please call our order line to discuss the ways in which you can return the order. If the fault is proved to be with the product, we’ll refund the full cost of returning the product to us.
Delivery Policy
We deliver all goods by next working day courier. All orders received before 2.00pm are dispatched the same day. We do not charge your card until the date of despatch – although Google may initiate a charge earlier dependent on its security procedures.
Deliveries to a home address can take place anytime between 8am – 8pm (and can particularly run later than 5pm during the Christmas run-up period). Deliveries to a work address are made during 9am – 5pm. If you wish to instruct the delivery driver to leave a parcel with a neighbour or in a certain area please leave a signed and dated note on your door instructing them to do so. For home addresses in mainland UK (not incl. Northern Scotland) DHL will make 3 delivery attempts on three consecutive week days and to other addresses they will make just 1 delivery attempt only before the parcel is taken to the depot and held for 3-5 days where it will need to be collected. DHL will leave a card with instructions on how to do so, please ensure you collect the parcel in this time-frame or the parcel will be returned to us and there will be a redelivery charge of £7.50 before we can send your order out to you again.
International Orders
We can deliver to countries within Europe only, but do not deliver to countries outside of the EU. International orders can not be made through the website – please email us before ordering with details of the products that you would like to order and your delivery address and contact telephone number, and we will send you a Pay Pal invoice for payment.
| Delivery Cost | Country | Delivery Time |
| £22 | Austria | 3 Days |
| £16 | Beligium | 2 Days |
| £29 | Bulgaria | 5 Days |
| £26 | Czech Republic | 5 Days |
| £23 | Denmark | 3 Days |
| £26 | Estonia | 6 Days |
| £23 | Finland | 4-6 Days |
| £18 | France | 2-3 Days |
| £18 | Germany | 2-3 Days |
| £29 | Greece | 5-6 Days |
| £26 | Hungary | 5 Days |
| £23 | Italy | 3-5 Days |
| £16 | Ireland | 2 Days |
| £26 | Latvia | 5 Days |
| £26 | Lithuania | 6 Days |
| £16 | Luxembourg | 2 Days |
| £16 | Netherlands | 2 Days |
| £26 | Poland | 5 Days |
| £23 | Portugal | 4 Days |
| £29 | Romania | 4 Days |
| £26 | Slovakia | 5 Days |
| £26 | Slovenia | 5 Days |
| £23 | Spain | 3-4 Days |
| £24 | Sweden | 4-5 Days |